aria ARTIFICial INTELLIGeNCE
Leverage Aria Billie™ grounded in your customer data to deliver proactive and conversational AI experiences tailored to your business. Extend AI into any process, user, or department with Aria Billie Connect™.
Billing data is pivotal in all customer-centric roles and is now fueling AI-powered experiences and productivity. Aria Billie and Aria Billie Connect propel you to that next level.
Aria Billie
Aria Billie and its AI framework, Aria Billie Connect, boost productivity and personalization across service, revenue, and product operations. With assistive AI built into Aria and accessible across your ecosystem, customers and teams can use natural language to get answers, resolve issues faster, and work smarter. All interactions are powered by secure, customer-data-grounded AI.
Maximize user productivity and lower OPEX with instant, data-driven answers to billing, product or account question, enabling faster and accurate insights, responses and actions.
Delivers context-aware next-best actions using billing and inquiry data, enabling fast resolutions – boosting stakeholder satisfaction, reducing churn, and uncovering new revenue opportunities.
For common tasks and automated next-best actions, predefined dynamic prompts help users work faster by surfacing relevant options and minimizing manual typing.
Use Aria’s active eventing engine to deliver highly personalized communications driven by billing data, proactively reaching stakeholders across any channel and reducing the need for assisted or reactive support.
Productivity Improvement
in employees
Reduction In Assisted Care
for customer inquiries
Revenue Improvement
through smarter upsell
Data source: catalyst study
Aria Billie offers contextually-sensitive natural language conversations and communication to Aria Billing Cloud users and stakeholders, triggered by a human query or a system-generated event. It delivers impactful experiences and productivity for:
Reduce HUMAN-ASSISTED CARE
Customers can ask open natural language questions related to their bills, account, and usage using an AI chatbot. They can request account changes and get immediate written confirmation of updates. This can reduce costly demand on assisted channels from 15-40%, whilst vastly improving customer satisfaction and net promoter scores.
Aria Billie Connect provides existing customer self-service solutions with access to AI-enriched billing and account responses.
IMPROVE PRODUCTIVITY and PERSONALIZATION
Aria Billie is also an AI agent for customer service representatives (CSRs). With 40%-60% of inquiries being account and bill-related, Aria Billie can analyze and recommend solutions, with sentiment context, for customer inquiries, retention, and next-best-action through natural language. This boosts productivity by 40-70%, enhances customer retention and onboarding, and improves upselling and first contact resolution (FCR) rates.
Aria Billie for Service Agents is directly integrated into the Customer Care Portal (CCP) of Aria Billing Cloud and is context-sensitive to the account being handled by the CSR with associated role-based permissions.
IMPROVE PRODUCT EFFECTIVENESS and ROI
In a highly competitive and agile market, product managers can leverage the Aria Billie AI co-pilot to stay ahead. Aria Billie provides timely revenue alerts and conducts AI-driven analysis of catalog performance and change impacts. This enables agile product changes and reduces analysis time from days to hours, resulting in an estimated 30-60% increase in productivity.
With Aria Billie, product managers can make informed decisions quickly, adapt to market changes, and boost overall efficiency.
* This feature is available from the 2026 release of Aria Billie and Aria Billie Connect.
REDUCE LEAKAGE and aNOMALIES
Aria Billie empowers assurance managers to tackle disruptive factors, including human errors, data inconsistencies, and change impacts. Aria Billie identifies revenue leakages and anomalies in billing and collection processes, uncovering uncharted issues and reducing leakage by ~5-15%. Additionally, it simplifies the required skillset, enabling assurance managers to efficiently address and resolve potential problems.
With Aria Billie, assurance managers can ensure more accurate billing, protect revenue, and enhance overall operational efficiency.
* This feature is available from the 2026 release of Aria Billie and Aria Billie Connect.
Aria Billie Connect enhances both Aria Billie and external applications with conversational billing responses, account insights, and actionable intelligence, enabling a comprehensive distributed AI framework. It expertly orchestrates interactions across AI models and data systems, including the Aria Billing Cloud, to deliver proactive AI insights and facilitate real-time conversations. With Aria Billie Connect, perform essential billing-related actions efficiently and effectively for fully autonomous distributed account management.
For example, you can use Aria Billie Connect to:
Answer billing questions using natural language from any platform. Maintain conversation persistence. Abstract yourself from the Aria data model or Aria APIs.
Receive account updates in natural language for your customers, users and stakeholders. These are triggered by Aria's unique eventing architecture and proactive comms engine.
Perform actions for both human assisted or agentic system processes within Aria Billing Cloud using natural language. Get responses and updates also in natural language.
Is a seamless text and voice interface. It manages language translation and omni-channel interaction to ensure the broadest and most seamless use of natural language AI.
Curates prompts dynamically grounded in customer data, avoiding the need to train an AI model and ensuring your data is just that – your data.
Ensures data security by masking personal and regulated data before AI processing. Applies guardrails to filter topics and handle harmful or sensitive content.
Enables the use of the most appropriate AI model for accurate, enterprise-grade responses based on the context of the request. Also controls AI model configuration and data security.
Processes selective billing events to trigger natural language proactive notifications, improving customer experience, agent productivity, and reducing revenue leakage.
Localizes contextual customer information for prompt engineering, reducing API calls, enriching RAG processes, and supporting conversational narratives.
blog post
Here at Aria, we wanted to know just how big an impact AI could have on CSP EBITDA (Earnings Before Interest, Taxes, Depreciation, and Amortization). So, always up for a challenge, we participated in a TM Forum Moonshot catalyst to prove that using AI to deliver smarter solutions, including copilots to boost call center performance, could boost EBITDA by up to 30% (spoiler alert: we smashed it.)
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