Aria and SalesFORCE
AI-Optimized Concept to Care
Boost your subscription business to new levels of productivity and customer satisfaction with Salesforce and Aria’s integrated CRM, Billing, and AI solution—your powerhouse for smarter growth.
Aria Systems and Salesforce Establish Strategic Industries Partnership to Deliver New AI-Optimized Concept-to-Care SaaS Solution
Aria and Salesforce’s solution empowers communications, media, entertainment, and technology businesses to deliver scalable personalized service experiences.
Best of breed
CRM and Billing and AI
Attain unparalleled business agility with Aria Billing Cloud, now integrated with the industry-leading CRM provider, Salesforce and its Agentforce platform. Propel your enterprise to new heights, delivering bespoke, awe-inspiring experiences throughout the customer journey.
Ignite Rapid Value
Standardized integration for accelerated success
Unlock time to value with our standards-based integration called Aria Billing Studio for Salesforce. As SaaS market leaders, Aria Billing Cloud and Salesforce deliver a full-spectrum CRM + Billing + AI powerhouse within the Salesforce experience for many industries using this integration suite.
Harness the AI-Powered Revolution
Experience AI efficiency
Unlock the potential of a digital workforce using Salesforce Agentforce to transform your business efficiency. Aria Billing Studio for Salesforce incorporates data and billing action access via Aria Data, Aria APIs and Aria Billie Connect for an integrated and agentic AI experience to create deeper customer connections and elevate your business with unparalleled automation, productivity and intelligence.
Driving economic success
Unleash SaaS for cost-effective growth
Scale smartly with our SaaS solution—align spending with success. Tap into the cost-efficient dynamics of SaaS for leaner, more agile market approaches. Optimize profits, trim IT costs.
Experience the ease of growth with our SaaS: no infrastructure fuss, low-code configuration, automatic updates, and complete multi-tenancy. Let our platform elevate your focus—business thrives when IT doesn’t stand in the way.
Smart Transformation
Modernize and unify legacy environments
Seamlessly modernize. Our solutions, compliant with TM Forum ODA, support expansive, flexible architectures for smart transformation.
Benefit from Open APIs, streamlined orchestration, and smart migration to unify operations and enhance customer interactions—all through one interface. Transition smoothly to a cloud-based, AI-enhanced SaaS environment.
maximize revenue potential
Streamline complex subscription models
Simplify complex subscription models and effortlessly implement nuanced monetization strategies. Adapt to customer-specific services and manage high-volume usage with ease. Tap into new market opportunities and fully realize your business’s revenue potential.
Our versatile solution supports direct and indirect B2B2X models, alongside partner marketplace monetization and settlement, granting your business team unmatched agility.
AI-Optimized Concept to Care
Multi-Industry Monetization
The combined synergy of Aria and Salesforce brings you a comprehensive solution that supports any industry product and any anything-as-a-service (XaaS) business model. Designed to automate and streamline the entire concept-to-cash-to-care process, our solution leverages advanced AI capabilities to drive innovation and enhance customer satisfaction. It comprehensively integrates with 3rd party systems and service layers. Functionally it offers:
- Centralized Enterprise Product and Commercial Catalogue (EPC)
- Automated Service Configuration Management (CPQ)
- 360° Customer Management (CRM)
- Agentforce for AI driven productivity and experiences
- Data Cloud with multiple and open foundational model & LLM support
- Federated Industries Data Model
- Contract Lifecycle Management
- Digital Commerce Gateway
- Commercial Order Management (COM)
- Order Fulfillment and Orchestration
- Complex Subscription and Granular Usage Rating
- Real-Time Revenue Management and Bill Generation
- Taxation and Payment Processing Integration
- Dunning and Credit Management
- Partner Ecosystem Enablement & Settlement
- Business and Customer Intelligence using Tableau
- Aria-Salesforce Mulesoft Adapters and Licenses
Accelerated time to value
Pre-built applications, product models & integrations allow enterprises and CSPs to quickly launch converged service offers, capture adaptable orders, and manage the contract lifecycle with flawless order fulfillment, billing and customer care.
Digital-first experiences that lower cost to serve
Engage and empower customers through any channel and device of choice, deliver personalized offers and loyalty-inspiring experiences. Offers guided processes, rich self-care and seamless cross channel journeys. Transact digitally at scale.
Adaptive and personalized sales order processes
Streamline the prospect-to-order curation process and improve accuracy through the consistent application of pricing and eligibility rules via any embedded or extended channel – assisted or non-assisted.
Supports any monetization model at scale
Craft commercial plans using the widest range of monetization models, from simple subscriptions to complex consumption and bundled packages that are adaptive by service and account to support highly flexible sales and customer self-build packages.
Rapid product and pricing lifecycle management
A catalogue-centric architecture enables rapid and class-leading configuration and launch of adaptive services. Provide a single control point for product definition, flexible pricing and catalog management, without SKU proliferation.
Natural language and predictive AI tools
Get work done faster and personalize every engagement. A unified and federated Aria and Salesforce data cloud powers GenAI and predictive experiences via a Trust AI layer and open Foundational Model/Large Language Models (LLM).
Experience-centric billing and payment processes
Billing, taxations and payment processes fully integrate into the customer lifecycle process to support in-the-moment engagement. End linear billing processes with real-time proforma bill access, payment collection and service management.
Care that empowers agents, partners and customers
Provides simple management of complex accounts from order to bill to care. Comprehensive workflow processes and service management options enable agents to rectify service issues, and customers and partners to self-serve.
Expand beyond your core
Design, build and launch service offerings beyond traditional core products and services with our partner and marketplace management capabilities. Aria and Salesforce are leaders with multi-industry best-of-breed experiences, services and solutions.
Supports agile business units and routes to market
Scales to support regional business units to globally centralized multi-channel enterprises using sophisticated multi-tenant platform features. Designed to support cross group, M&A and multi-national operations including virtualized business models.
Unified, open & extendable data model for efficient decision making and governance
A extendable data model captures all relevant business information for operations, AI and business intelligence to enrich and steer the customer journey and business decisions.
Commercial SaaS delivery model
A paradigm shift in technology access offers predictable costs with the goal to connect costs to revenue, swiftly deliver, and empower users. Also offers continuous innovation through automated upgrades with zero downtime and backward capable feature enhancements.
Forget infrastructure. Designed and delivered on cloud.
From inception, we leverage the benefits of cloud technology to maximize scalability and accessibility. In-built redundancy, availability, and security management with 99.99% historic uptime, eliminates the need for infrastructure management.
Blog post
Monetizing the immersive “pop-up” retail experience
As part of an award-winning TM Forum catalyst project, Aria joined forces with leading tech companies to create the POP! Marketplace, a blueprint for a B2B2X marketplace environment.
This catalyst demonstrated how CSPs can derive value from their network investments, while connecting partners with businesses eager to digitalize consumer experiences. By positioning themselves as intermediaries between enterprises and application vendors, CSPs can propel themselves up the value chain to take their share of the $300B experiential commerce market.
Serving complex markets
Communication Service Providers (CSPs)
As CSPs seek to transform existing services and expand beyond their core products through partnerships, Aria and Salesforce deliver a scalable TM Forum compliant architecture for critical modernization.
Media, Entertainment and Publishing
Cultivate loyal audiences, faster. Grow advertising sales, manage media commercialization and subscriber lifecycles including efficient distribution of both digital and physical titles and assets, to streamline your operations.
Energy
As energy providers expand their offerings to include related utilities and higher-value services like communications or home automation, our solution simplifies operations to effectively manage a diverse range of services.
Technology and Manufacturing
Reduce costs and build predictable revenues with an anything-as-a-service (XaaS) business model. Unlock innovation and improve efficiency by aligning teams and technology. Increase customer lifetime value with personalised, data-driven service.
Joint Success
Customer case studies
Flexible Multi-Country NEW BSS Platform
Liberty Latin America
The integration of Aria Billing Cloud and Salesforce Communications Cloud, using TM Forum Open APIs, delivers a cloud-based BSS architecture that offers service flexibility and diversity for both consumer and enterprise products in 20 consumer markets and 30 B2B markets, replacing legacy systems.
Digital CSP and hyper-personalization
M1 Singapore
M1’s digital transformation was achieved by replacing its complex legacy estate with Aria Billing Cloud and Salesforce Communications Cloud, resulting in a modern, cloud-based BSS. The consumer MVP was launched in just nine months, with hyper-personalized services, 85% reduction in human touch on orders, and 90% self-serve transactions. This transformation made M1 a more digitally-focused service provider, improving customer experiences and operational efficiency.
Network-as-a-service
EXA
Aria Billing Cloud and Salesforce Communications Cloud were swiftly deployed as a cloud-based BSS to support a new infrastructure division and replace the in-house BSS. The solution supports all North American and European entities, handling large customer accounts and invoices for enterprise and CSP data center and connectivity products. It was deployed to production in six months, achieving a key transformation goal.
Billing automation and modernization
REV Business
REV Business has selected Aria Billing Cloud to modernize and automate billing and subscription processes across all lines of business. Louisiana-based telecommunications network operator will add Aria to its best-of-breed BSS, alongside Salesforce Customer 360, as part of its broader growth and digitization initiative.
Cloud BSS Strategy
ENet
ENet, one of Guyana’s leading telecom and media providers, has selected Aria Systems for its cloud BSS strategy due to Aria’s seamless integration with Salesforce, its successful track record in telecom, and its best-in-class cloud platform.
Partners
System integrators
Aria and Salesforce have strategic relationships with these partners to jointly bring solutions to the CSP market.
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News and Resources
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