aria ARTIFICial INTELLIGeNCE
Leverage Aria Billie™ with your customer data for proactive, predictive and conversational AI experiences tailored to your business. Integrate AI into any process, user, or department with Aria Billie Connect™.
Billing data is pivotal in all customer-centric roles and is now fueling AI-powered experiences and productivity. Aria Billie and Aria Billie Connect propel you to that next level.
Aria Billie
Aria Billie, along with its framework Aria Billie Connect, boosts productivity and personalization at scale using predictive, proactive and generative AI across service, revenue, and product operations. With assistive AI experiences built into Aria, your customers and employees can converse directly with Aria Billie to solve issues faster and work smarter. Empower sellers, agents, and product teams with AI tools securely grounded in your customer data, making every customer experience more impactful.
Maximize agent productivity in assisted channels by asking any question related to the analysis of customer billing and account data, reducing human-based OPEX. Reduce service calls by providing customers a chatbot experience that truly answers their need.
Leverage highly personalized messaging curated by GenAI, using events and billing data analysis, to proactively connect with customers across any channel and minimize the need for assisted or reactive actions.
Maximize customer satisfaction by identifying corrective next-best actions using the context of AI conversations to optimize first-touch resolution, customer satisfaction, and upsell opportunities.
Use the right AI models and trust layer guardrails to protect data privacy and security, minimize hallucinations, and promote the secure and responsible use of AI.
Use of multiple AI models including predictive and Small/Large Language Models (S/LLMs) for more accurate, controlled, and relevant exchanges. Use of enterprise specific AI systems for data security and privacy.
Access data on-demand for time-sensitive AI responses, utilizing function/API calling to dynamically locate and access information from Aria Billing and partner* applications.
For common tasks and automated next-best actions, use predefined prompts to further accelerate productivity for both employees and customers. This surfaces relevant options and reduces keyboard entry.
* Feature part of future release.
Productivity Improvement
in employees
Reduction In Assisted Care
for customer inquiries
Revenue Improvement
through smarter upsell
Data source: catalyst study
Aria Billie offers contextually-sensitive natural language conversations and messaging to Aria Billing Cloud users and end-customers, triggered by a human query or a system generated event. It delivers impactful experiences and productivity for:
Reduce HUMAN-ASSISTED CARE
Customers can ask open natural language questions related to their bills, account, and usage using an AI chatbot. They can request account changes and get immediate written confirmation of updates. This can reduce costly demand on assisted channels from 15-40%, whilst vastly improving customer satisfaction and net promoter scores.
Aria Billie Connect provides existing customer self-service solutions with access to AI-enriched billing and account responses.
IMPROVE PRODUCTIVITY and PERSONALIZATION
Aria Billie is also an AI co-pilot for customer service representatives (CSRs). With 40%-60% of inquiries being account and bill-related, Aria Billie can analyze and recommend solutions for customer inquiries, retention, and next-best-action through natural language. This boosts productivity by 40-70%, enhances customer retention and onboarding, and improves upselling and first contact resolution (FCR) rates.
Aria Billie for Service Agents is directly integrated into the Customer Care Portal (CCP) of Aria Billing Cloud and is context-sensitive to the account being handled by the CSR with associated role-based permissions.
IMPROVE PRODUCT EFFECTIVENESS and ROI
In a highly competitive and agile market, product managers can leverage the Aria Billie AI co-pilot to stay ahead. Aria Billie provides timely revenue alerts and conducts AI-driven analysis of catalog performance and change impacts. This enables agile product changes and reduces analysis time from days to hours, resulting in an estimated 30-60% increase in productivity.
With Aria Billie, product managers can make informed decisions quickly, adapt to market changes, and boost overall efficiency.
* This feature is available from the 2025 release of Aria Billie and Aria Billie Connect.
REDUCE LEAKAGE and aNOMALIES
Aria Billie empowers assurance managers to tackle disruptive factors, including human errors, data inconsistencies, and change impacts. Aria Billie identifies revenue leakages and anomalies in billing and collection processes, uncovering uncharted issues and reducing leakage by ~5-15%. Additionally, it simplifies the required skillset, enabling assurance managers to efficiently address and resolve potential problems.
With Aria Billie, assurance managers can ensure more accurate billing, protect revenue, and enhance overall operational efficiency.
* This feature is available from the 2025 release of Aria Billie and Aria Billie Connect.
Aria Billie Connect powers Aria Billie and external applications with AI-enhanced responses and billing insights. This versatile AI framework seamlessly integrates engagement layers, AI models, and data systems, including Aria Billing Cloud, to drive proactive AI insights and in-the-moment conversations. Use Aria Billing Connect to:
Curate AI-enhanced billing inquiry responses for existing engagement solutions.
Trigger the generation of asynchronous AI-enhanced billing messages to customers and employees.
Access AI-enhanced billing data to augment current AI, data and business process automation.
Is a seamless text and voice interface. It manages language translation and omni-channel interaction to ensure the broadest and most seamless use of natural language AI.
Curates prompts dynamically grounded in customer data using adaptive Retrieval Augmented Generative (RAG), avoiding the need to train an AI model.
Ensures data security by masking personal and regulated data before AI processing. Applies guardrails to filter topics and handle harmful or sensitive content.
Enables the use of the most appropriate AI model for accurate, enterprise-grade responses based on the context of the request. Also controls AI model configuration and data security.
Processes selective billing events to trigger natural language proactive notifications, improving customer experience, agent productivity, and reducing revenue leakage.
Localizes contextual customer information for prompt engineering, reducing API calls, enriching RAG processes, and supporting conversational narratives.
blog post
Here at Aria, we wanted to know just how big an impact AI could have on CSP EBITDA (Earnings Before Interest, Taxes, Depreciation, and Amortization). So, always up for a challenge, we participated in a TM Forum Moonshot catalyst to prove that using AI to deliver smarter solutions, including copilots to boost call center performance, could boost EBITDA by up to 30% (spoiler alert: we smashed it.)
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