Blog

Welcome to Aria's Resource Hub. Here you will find thought leadership pieces about all things recurring revenue and monetization.

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AI Strategy Roadmap

A Roadmap for Deploying Transformational AI Strategies

Across the global business world, enterprises are racing to determine how best to leverage and integrate AI technologies to improve business performance and outcomes. The opportunities are certainly compelling. AI can positively impact all aspects of the customer lifecycle, from product management to sales to customer service.

GenAI can increase EBITDA by 57% blog post

GenAI Can Increase EBITDA by 31-57% for the Typical CSP

We wanted to know just how big an impact AI could have on CSP EBITDA, so, always up for a challenge, we participated in a TM Forum Moonshot catalyst to prove that using AI to deliver smarter solutions, including copilots to boost call center performance, could boost EBITDA by up to 30% (spoiler alert: we smashed it.)

Blog Communications

Digital Transformation World 2024

Aria Demonstrations, Innovations, and Partnerships Take Center Stage at DTW 2024

Digital Transformation World 2024 brought a record number of telco professionals together in Copenhagen for three days of discussion, debate, and learning, all to drive the industry forward in the era of digital transformation and AI.

Billing data is essential for GenAI CX

Are your GenAI Aspirations D.O.A.? Without Billing Data, Probably “Yes”

Any organization attempting to leverage GenAI to bolster customer experience and support without integrating rich, fulsome, real-time billing data is bound to fail. Not just fall short. Straight up fail.

Blog Communications

A Tale of 2 CSPs: Aria Solves for Dramatically Different Telecom Use Cases

Every business is unique. No two companies need and use technology the same way. Multiple companies operating within the same industry can, theoretically, select the same software solution or technology platform from the exact same vendor and deploy it with contrasting motivations and objectives.

Accelerating Revenue Growth in the Era of AI-powered Conversational Commerce

The average consumer is probably not familiar with the term “conversational commerce”. But chances are most, if not all, have experienced it in some way if they have recently engaged with a brand.

Blog Billing & Monetization

Billing Considerations for Globally Expanding Subscription Businesses

For recurring revenue and subscription businesses, expanding into new geographic markets can unlock opportunities to access additional customers and fresh sources of revenue.

Blog Communications

Mobile World Congress 2024: AI, AI, AI

In late February, the global telecommunications ecosystem once again descended upon Barcelona for the annual Mobile World Congress industry conference. To no-one’s surprise, AI was once again the dominant theme, with widespread discussion among exhibitors and attendees alike, and too many AI-powered solutions to count.

Blog Communications

Unlocking Agility in CSP Operations: Embracing True SaaS BSS

The promise of SaaS is clear: streamlined operations, reduced costs, and enhanced flexibility. But there's a challenge lurking - the risk of adopting solutions masquerading as SaaS but which are, in reality, repackaged legacy systems.

3 Generative AI Use Cases to Improve your Customer Experience KPIs

Generative AI has captured the attention of senior management across industries. But rather than rushing into the unknown, it’s prudent to consider a variety of use cases and prioritize those that will have the biggest impact on your key performance indicators (KPIs).

Trusting Generative AI Requires Risk Mitigation

71% of senior IT leaders have concerns that generative AI will introduce security risks to their data. Even so, more than half surveyed are experimenting with - or implementing - generative AI within their companies.

Blog Technology

Aria’s 2024 Forecast

2023 was a notable year marked by the emergence of generative AI and, more specifically, ChatGPT. While digital transformation and, in the telecoms space, 5G monetization, remained key themes this past year, AI unquestionably dominated the entire business landscape.

Blog Communications

Why Aria’s SaaS is Making Headlines in the Telecoms Industry

20 years ago, when Aria Systems was first established, the concept of ‘multi-tenant’ billing, delivered over the internet, raised eyebrows with almost every company we spoke to.

Blog Communications

Award-winning Catalyst Introduces a Marketplace that Propels CSPs into the $300B Experiential Commerce Market

Today's consumers aren't just browsing; they're seeking thrilling in-the-moment, tailored experiences. Brands, retailers? They're not just advertising; they're crafting unforgettable moments that make consumers sit up, take notice and purchase – whether in a retail, event management or social media context.

Blog Customer Experience

Take your Personalization to the Next Level with Contextual Billing Data and a Modern BSS

The connection between personalized experiences, customer loyalty, and engagement is undeniable. According to Accenture, 91% of consumers are more likely to shop with brands that recognize and remember them, and provide relevant offers and recommendations.

Blog Customer Experience

Why Subscription Fatigue isn’t to Blame for your Churn Rate

Subscription fatigue is commonly understood to refer to the feelings of overwhelm and frustration that consumers may experience when managing multiple subscriptions, which can lead to them cancelling their subscriptions. When the topic is covered in the media, it is usually in relation to entertainment streaming platforms, but it can also apply to a range of other services, including FMCG, and there is anecdotal evidence that subscription fatigue exists in the B2B world too.

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