Blog Archives - Page 4 of 4

A Roadmap for Deploying Transformational AI Strategies

Across the global business world, enterprises are racing to determine how best to leverage and integrate AI technologies to improve business performance and outcomes. The opportunities are certainly compelling. AI can positively impact all aspects of the customer lifecycle, from product management to sales to customer service.

Blog Digital Transformation

Why Your Monetization Solution Could Jeopardize Your Digital Transformation

Digital transformation is happening inside enterprises everywhere today. “Seamless Customer Experience”, “Streamlining Business Processes”, “Enabling Digital Twins”, “Becoming Digitally Native” are just a handful of monikers organizations are adopting as they race to put these transformation programs in place. Technology investment is at the core of these programs, enabling organizations to stand-out against their peers,...

Blog Digital Transformation

A Seismic Shift Shakes the Foundation of the CSP Billing Systems Market

The Gartner® view on billing and monetization for the telecommunications market is changing and it’s getting the attention of communications service providers (CSPs) across the globe. For the first time, we believe Gartner is recommending best of breed SaaS/PaaS vendors as viable alternatives to traditional business support systems (BSS). And at the same time, Gartner...

In Memoriam: The Point-to-Point Connector

The pandemic has been a time of reflection for many, and not only for us as individuals. Companies of every size and type are taking steps to finally realize the digital transformations they may have had sitting on the shelf since before March 2020. It’s become abundantly clear that global enterprises across multiple industries are...

Blog Billing & Monetization

Five 2022 Predictions for Subscription Companies and Billing & Monetization Vendors

The end of another year is approaching, bringing with it the usual reflections and prognostications. In a year marked by continuing global economic and societal challenges, we examine the landscape for subscription companies and their billing and monetization vendors and humbly offer our top five predictions of trends and themes emerging or continuing in 2022:...

Blog Customer Experience

Will Car Dealerships Survive the EV Revolution?

The speed of disruption in the automotive industry is accelerating. In less than a decade, new on-demand services and connected cars have altered business models that had endured virtually unchanged for more than 100 years. But it’s at the dealership that one of the most profound disruptions may well take place, driven, in part, by...

Blog Billing & Monetization

Two Big Ways Companies Can Monetize Artificial Intelligence

It still may be many years before the thinking machines of science fiction become reality. No system today can match the reasoning abilities and conversational skills of HAL 9000, the onboard computer from 2001 a Space Odyssey, or mimic humans with the lifelike precision of the androids on HBO’s hit reboot of Westworld. But key...

Blog Digital Transformation

Is the Fourth Industrial Revolution Upon Us?

The first two industrial revolutions are the ones you learned about in grade school. The first was mechanization of textile manufacturing, depicted by pictures of Britain billowing smoke and covered with soot. The second industrial revolution started in the United States when Henry Ford mastered the moving assembly line and introduced the world to mass...

Blog Customer Experience

5 Ways CSPs Can Personalize Customer Service

If you’ve ever dealt with your local cable, internet, or phone company, then you won’t be surprised to learn that these Communication Service Providers (CSPs) aren’t known for excellent customer service. However, you may be taken aback by the depth of the problem. The Temkin Group reported in 2015 that CSPs have a NetPromoter score...

Blog Billing & Monetization

5 Critical Recurring Revenue Metrics (And Why They Matter)

Recurring revenue business models have gone beyond the mainstream to become a mission-critical element of a majority of businesses’ growth plans. A recent study commissioned by Gatepoint Research and Aria research showed that consumption and usage-based billing was being used by 52 percent of the respondents—and only 11 percent said that they will continue relying...

Blog Billing & Monetization

Healthcare: A $117B opportunity for the Internet of Things

Of all the industry segments poised for transformation by the Internet of Things, healthcare is at the top of the heap. According to a new report by Mind Commerce, the use of IoT is expected to grow fastest in healthcare over the next five years, to the tune of $117 billion by 2020. A healthy...

Blog Billing & Monetization

The Benefit of Usage-Based Billing

Enterprise companies are finding new ways to monetize their products and increase revenue through additions to their product catalogs that reflect new billing/pricing models. Traditionally, there are three types of monetization models: one-time, subscription, and consumption/usage. The one-time sales model (ex: a purchase at a local retail outlet) has recently given way to the popular...

Blog Billing & Monetization

5 Reasons Fortune 500 Companies are Moving to Recurring Revenue Models

Implementing a recurring revenue business model guarantees stable, predictable income and a high customer lifetime value (CLV). It’s no surprise, then, that nearly half of U.S. businesses have either adopted or are planning to adopt recurring revenue models. Recurring revenue is a disruptive trend that empowers companies to grow revenue, gain the competitive advantage, and...

Blog Customer Experience

Maximizing Customer Lifetime Value Through Interactions

In recurring revenue models, maximizing customer lifetime value (CLV) is achieved through establishing a lifetime of customer interaction points as each provides an opportunity to win revenue and loyalty. While the previous two posts in this CLV miniseries focused on the definition of CLV and how to boost CLV, today we’ll dive into how to maximize CLV through customer interactions....

Blog

A Roadmap for Deploying Transformational AI Strategies

Why Your Monetization Solution Could Jeopardize Your Digital Transformation

A Seismic Shift Shakes the Foundation of the CSP Billing Systems Market

In Memoriam: The Point-to-Point Connector

Five 2022 Predictions for Subscription Companies and Billing & Monetization Vendors

Will Car Dealerships Survive the EV Revolution?

Two Big Ways Companies Can Monetize Artificial Intelligence

Is the Fourth Industrial Revolution Upon Us?

5 Ways CSPs Can Personalize Customer Service

5 Critical Recurring Revenue Metrics (And Why They Matter)

Healthcare: A $117B opportunity for the Internet of Things

The Benefit of Usage-Based Billing

5 Reasons Fortune 500 Companies are Moving to Recurring Revenue Models

Maximizing Customer Lifetime Value Through Interactions

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