Resource Hub

Welcome to Aria's Resource Hub. Here you will find thought leadership pieces about all things billing, recurring revenue and monetization.

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Aria's 2025 Predictions

The 2025 Preview: AI Domination

If AI adoption was a pervasive trend in 2024, then 2025 promises full-scale AI domination. Companies of all kinds will continue to explore how best to leverage AI, monetize AI products and services, and in some cases, protect themselves from obsolescence.

Videos Company Updates

Brendan O'Brien Telecom TV

Why Aria’s Brendan O’Brien loves Salesforce, SaaS and a shot of Irish whiskey

On the show floor at DTW23 in Copenhagen, Brendan O’Brien, Aria’s co-founder and chief innovation officer, discussed Aria’s partnership with Salesforce and explained why software-as-a-service (SaaS) models are gaining traction with communications service providers, all while giving three very different Irish whiskeys the taste test.

Press Releases Company Updates

Verisure selects Aria

Verisure Selects Aria Billing Cloud to Standardize and Unify Billing Across 17 Countries

Leading European provider of professionally monitored security systems for residential and small business customers turns to Aria to centralize billing and product catalog management

Press Releases Company Updates

Aria + REV

REV Business Selects Aria Billing Cloud to Modernize and Automate Billing and Subscription Processes Across All Lines of Business

Louisiana-based telecommunications network operator adds Aria to its best-of-breed BSS, alongside Salesforce Customer 360, as part of its broader growth and digitization initiative.

Press Releases Company Updates

Mindbody Expands Engagement with Aria Systems

Mindbody Expands Engagement with Aria Systems and Aria Data Feed

Long-time Aria Billing Cloud client can now access and merge real-time holistic billing data with existing sources of business data in their Snowflake environment to gain greater insight into performance and customer response.

Press Releases Company Updates

Aria + Salesforce Partnership

Aria Systems and Salesforce Establish Industries Partnership to Deliver New AI-Optimized Concept-to-Care SaaS Solution

Aria and Salesforce’s solution empowers communications, media, entertainment, and technology businesses to deliver scalable personalized service experiences.

Case Studies Technology

Why Arlo Chose Aria

Arlo Case Study

As a leading provider of home security cameras, Arlo’s aim is to provide peace of mind to every household. Arlo’s durable and affordable security cameras are supported by Arlo Secure, a security monitoring subscription service.

Whitepapers Media & Publishing

Modern Billing Platforms

Modern Billing Platforms: A Strategic Multiplier

As publishers continue to digitize, the ability to accelerate and diversify revenue requires a modern and agile approach to the technology that supports your business. Billing — provided by a modern billing platform — plays an active role in creating sustainable advantages for publishers by facilitating subscriber, title, access, and delivery management.

Press Releases Company Updates

Q-SYS Selects Aria Billing Cloud to Support Next Phase of Growth and Introduction of New Software Platform Pricing Options

Leading audio, visual, and control software company to implement Aria following a search for an agile and future-proof billing platform that can scale and manage complex pricing models amid plans for expanding the functionality of the Q-SYS Platform.

Blog Customer Experience

Personalization

Take your Personalization to the Next Level with Contextual Billing Data and a Modern BSS

The connection between personalized experiences, customer loyalty, and engagement is undeniable. According to Accenture, 91% of consumers are more likely to shop with brands that recognize and remember them, and provide relevant offers and recommendations.

Press Releases Billing & Monetization

Aria AI Datashare

Aria Systems Launches Billing Data Solution for Generative AI Platforms

Aria AI Datashare integrates billing data with Large Language Models (LLM) for enhanced customer interactions in relation to next best actions, retention models and upsell opportunities.

Blog Customer Experience

Subscription fatigue

Why Subscription Fatigue isn’t to Blame for your Churn Rate

Subscription fatigue is commonly understood to refer to the feelings of overwhelm and frustration that consumers may experience when managing multiple subscriptions, which can lead to them cancelling their subscriptions. When the topic is covered in the media, it is usually in relation to entertainment streaming platforms, but it can also apply to a range of other services, including FMCG, and there is anecdotal evidence that subscription fatigue exists in the B2B world too.

Blog Communications

Configurable BSS

Existing Billing and Back Office Systems Cannot Support New Telco Strategies – It’s Time for a Transformation

CSPs around the world are on a journey toward digitization. They are transforming their businesses to decrease their reliance on commoditized connectivity as the main driver of revenue and to pursue opportunities to introduce new products and services to consumer and enterprise subscribers. In recent years, they have made massive investments to build programmable 5G networks. Now is the time to recoup.

Press Releases Company Updates

Aria and Readiness IT Partnership

Aria Systems Partners with Readiness IT to Deliver Enhanced Billing Capabilities for Telecommunication Companies Digitalizing Services Across the Globe

Telco systems integrator to add Aria Billing Cloud to its suite of end-to-end BSS technology solutions to provide global communications service providers with sophisticated and advanced billing capabilities as they introduce new services, complex billing models, and personalized digital experiences

Blog Information Technology

School kids

Closing the Digital Divide Part 2: How Tech Companies are Stepping Up

People living in areas of the world where technology, connected devices, and reliable connectivity are not readily available or affordable are simply unable to keep pace with a modernizing and digitizing world. It has been widely established that a lack of access to technology limits educational and employment opportunities, reduces the availability of health information and services, and generally leads to a lower quality of life. It's called the digital divide and it is a problem that has become more pervasive as internet usage continues to expand.

Blog Customer Experience

Aria Recur Round-up

How Aria Customers Polaris and ANWB Sustain Subscription Growth in an Ominous Economic Climate

On the heels of last year’s successful inaugural user conference, Aria again gathered European customers, partners, and special guests – this time in Amsterdam – for a day of collaboration, networking, and insights-sharing.

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