Aria Billing Studio seamlessly integrates Aria’s powerful billing capabilities with Salesforce Industries and their latest Billing Inquiry Manager, offering complete, end-to-end revenue management from within the Salesforce platform.
The suite also enables Salesforce to leverage critical billing data and access billing functions for Agentforce, enhancing productivity and customer service experiences with AI-powered insights and agentic actions.
Powers a full-spectrum CRM + Billing + AI Solution
Aria Billing Studio is a seamless integration that transforms Salesforce into a full-spectrum CRM+Billing+AI powerhouse. Tailored for Salesforce partners and system integrators, this suite bridges the powerful capabilities of Aria Billing Cloud with Salesforce, offering complete, end-to-end revenue cycle management without leaving the Salesforce platform. It is the integration suite delivering the joint AI-Optimized Concept-to-Care monetization solution from Aria and Salesforce.
Salesforce Customer 360 with Aria Billing Cloud Integrated
Maximize the Salesforce Experience
Seamless integration, superior management
From crafting new product offerings to taking sales orders, and from enhancing customer service to generating insightful analytics, Aria Billing Studio brings it all together. It propels Salesforce’s AI CRM efficiency by simplifying the most common customer interaction – billing inquiries. This suite is designed to economize effort and maximize service for all stakeholders through a single touchpoint.
For Product Managers
Aria Billing Studio empowers Product Managers to oversee their product lineup directly within Salesforce's Enterprise Catalog interface, seamlessly synchronizing with Aria Billing Cloud. Aria Billing Studio also efficiently channels comprehensive AI-enriched product revenue data back to Salesforce Data Cloud, bolstering analytics and Agentforce assistance on revenue, segmentation and product operations.
For Customer Sales Representatives
From personalized bundles and pricing developed in Salesforce CPQ to final delivery, orders are automatically relayed to Aria Billing Cloud for usage and subscription billing, including one-time charges. Aria Billing Studio also conveys crucial account activity, sentiment and billing details back to Salesforce, granting sales teams and Agentforce agents a holistic customer view to enhance upselling, renewals, and service renegotiations, including adjustments to rates and plans.
For Customer Service Representatives
Armed with Salesforce Customer 360 and Agentforce, CSRs have unfettered access to billing information, payment histories and current balances, crucial for addressing the most common call center queries. Agentforce provides analytical support to generate, curate, and relay highly productive insight and recommendations to CSRs or customers with agentic actions to resolve billing related requirements including managing payments, issues and disputes.
For Billing Assurance Managers
Aria Billing Studio supplies operational billing data and AI access from Aria Billing Cloud into Salesforce Data Cloud and Agentforce, offering exhaustive insights into billing and revenue data for revenue assurance and financial planning. With Aria Billie Connect, Aria APIs and Aria Data legacy ETL processes are a thing of the past.
Aria Billing Studio
Full revenue lifecycle integration
This powerful suite oversees the entire revenue lifecycle, from product catalog management to customer care. Its modular design covers four critical integration points.
Syncronization of Enterprise Product Catalog
Synchronize the Enterprise Product Catalog with Aria Billing Cloud. Seamlessly sync product updates and commercial changes from the Salesforce Enterprise Product Catalog to Aria Billing Cloud via standardized APIs. This enables a fluid exchange of information, ensuring consistency across platforms.
Syncronization of orders and accounts
Effortlessly dispatch accounts and orders captured in Salesforce, including CPQ, with personalized services and pricing to Aria Billing Cloud for billing. Billing can start once orders are deemed to be complete, streamlining subscriber fulfillment and assurance operations.
Billing data integration
Aria Data tools and Aria APIs deliver detailed and real-time customer account, product, and billing information to the Salesforce Data Cloud and Agentforce. This integration facilitates comprehensive enterprise reporting, AI-assisted insights, complete account views, and billing assurance.
Salesforce Agentforce
Manage and resolve customer billing inquiries autonomously in Salesforce including via Agentforce Billing Resolution agents. Access sentiment, billing details—past, present, and future—including balances, subscriptions, and disputes. Leverage Agentforce to perform autonomous billing actions via self-care or human assisted channels.
Aria Billing Studio delivers:
Billing Inquiry Manager Integration: Omnistudio DataRaptors and Integration Procedures with Mulesoft APIs to efficiently integrate Billing Inquiry Manager and related Agentforce agents from Salesforce with Aria.
Enhanced billing service features: Advanced Flexcards and Omniscripts for Aria Billing Cloud enable a sophisticated billing service management experience and include control over dunning, payments, credits, complex account change and dispute management. Seamless linkage to Aria Customer Care Portal, leveraging both single sign-on standards and state-of-the-art deep linking, securely direct CSRs to the appropriate function without unnecessary logins or navigation.
Critical billing data utilization: Leverages billing data within Salesforce for impactful Agentforce and human assisted decision-making across front and back-office functions, enhancing customer service and strategic insight.
Supports multiple Salesforce Industries: Allows multiple Salesforce Industries clouds — from Communications to Financial Services — to offer advanced billing and revenue management through Aria Billing Cloud.
Omni-channel capabilities: Delivers a cohesive experience across all digital channels, including call centers, web, mobile, and third-party sites, for comprehensive customer engagement.
“Aria’s seamless integration with Salesforce has brought together our full revenue cycle. It has increased our efficiency by simplifying the most common customer interaction – billing.”
Vishok Persaud, CEO of ENet
FAQs
Video
Why customer care is the low hanging fruit of telecoms AI
What are the quick wins that CSPs can make with AI? In this video, filmed at MWC 2024, Aria’s Brendan O’Brien and Jared Olkkola explain why customer care is the low hanging fruit of telecoms AI.
Watch this video to learn how CSPs can use AI to enhance the customer experience, upsell additional services and dramatically reduce the cost to serve.
