As part of a broad digital transformation project, which included implementing Salesforce Communications Cloud, ENet needed a new cloud-native billing solution that would integrate seamlessly with their Salesforce ecosystem.

Many CSPs have realized that their existing billing systems cannot adequately support the new services they want to offer, prompting them to turn to more flexible and scalable cloud-based billing platforms that meet the critical needs of the telecom sector.

Aria Systems, the leader in AI-powered billing automation, today announces that TalkTalk Business has selected Aria Billing Cloud for their next generation business support system (BSS).

Chilean multinational technology and telco provider to implement pre-integrated Aria and Salesforce solution as part of its back-office technology systems digital transformation.

We wanted to know just how big an impact AI could have on CSP EBITDA, so, always up for a challenge, we participated in a TM Forum Moonshot catalyst to prove that using AI to deliver smarter solutions, including copilots to boost call center performance, could boost EBITDA by up to 30% (spoiler alert: we smashed it.)

While the adoption of AI is on the rise among CSPs, the journey towards becoming an AI-driven telco is far from uniform. There’s no silver bullet – the key lies in striking a balance between preparing your organization for AI and capitalizing on emerging opportunities as they arise.

Digital Transformation World 2024 brought a record number of telco professionals together in Copenhagen for three days of discussion, debate, and learning, all to drive the industry forward in the era of digital transformation and AI.

AI is now firmly front and center of all operator strategies and is set to form the foundations of their future architectures. But first they need to address some fundamental issues, such as adopting a coherent, company-wide data infrastructure as well as putting the right technologies and processes in place.

Guyana’s innovative telecoms provider deploys Aria and Salesforce’s joint solution to launch new fiber internet and 5G services with enhanced customer experience.

Most CSPs are replacing their legacy BSS by shifting to – and spending more on – SaaS BSS. They anticipate that this change will reduce maintenance and other operating costs. However, fake SaaS is common in the BSS market.

Every business is unique. No two companies need and use technology the same way. Multiple companies operating within the same industry can, theoretically, select the same software solution or technology platform from the exact same vendor and deploy it with contrasting motivations and objectives.

Utilities and telco provider to implement Aria and Salesforce’s joint solution for enhanced customer management and billing across multiple lines of business.

In late February, the global telecommunications ecosystem once again descended upon Barcelona for the annual Mobile World Congress industry conference. To no-one’s surprise, AI was once again the dominant theme, with widespread discussion among exhibitors and attendees alike, and too many AI-powered solutions to count.

From network optimization to customer experience enhancement, Generative AI (GenAI) is reshaping the telecom landscape. In this on-demand TM Forum webinar, we explore how CSPs can strategically integrate GenAI to propel their operations into a new era of efficiency and innovation.

The promise of SaaS is clear: streamlined operations, reduced costs, and enhanced flexibility. But there’s a challenge lurking – the risk of adopting solutions masquerading as SaaS but which are, in reality, repackaged legacy systems.